Customer Testimonials
Easy to schedule. Work was complete.
The experience I had at this dealership was exceptional! Marlo and his team made it feel like a special and personal and exciting experience. This was my first time upgrading to a more substantial vehicle and trading in an old one and he made it so smooth that the only thing I had to worry about was what Im getting for lunch.
Everyone was so very nice and helpful, give great customer service. I have a great experience.
Awesome job to the people fixing my car! Donny, in the service department, is always exceptional and takes care of me when I have a problem. Wonderful staff also!
Very friendly atmosphere. Employees were eager to help in any way possible.
Juan & everyone at the dealership was excellent to deal with. Despite us having to wait on a part to fix a minor issue before we could bring our vehicle home, everyone at the dealership went above & beyond to keep us updated and informed on the situation. I highly recommend this dealership & would do business with them again in a heartbeat!
Tracey Collins oversaw the work and got the vehicle back as soon as she could with the labor shortage she was experiencing. Her follow up was very much appreciated. TC
We needed a new key fob and the sweet man downstairs was extremely helpful. Top notch customer service, knowledgeable, and efficient. Thank you for your help today!
Everyone at Heyward Allen dealership was excellent, friendly, and very helpful, best car buying experience ever and Josiah was an amazing salesperson, he explained all the electronic items and features and was very knowledgeable and patient as we are not very tech savvy people. Would highly recommend him and Heyward Allen Dealership to everyone !!
Great interaction with salesperson Stephanie
The experience at this dealership was top tier! Marlo, the salesman, was absolutely wonderful. This was my first time buying a car and he made it so easy and effortless for me! Will 100% be calling Marlo with all of my car needs!!
Price was good for routine maintenance.
This is a great dealership!! I had a great experience. My sales person was Adam! He is very professional and extremely knowledgeable. From beginning to end Adam made my experience with Heyward Allen pleasurable. Please give them a try and ask for Adam!!
Awesome service from the time we walked in! Could not be happier!
Adam and Jon exhibited great attitudes and were pleasant to work with during my purchase process for my 2023 GMC Sierra.
Great service
Ken Evans did an awesome job at keeping us informed about the state of our order and delivered an awesome truck, right on time. The sale went well and the dealership was very professional! Wes Middlebrook has a great crew working for him. Will definitely continue using Heyward Allen in the future.
Actually used the parts department to pick up a item for my jeep. Chuck and the parts department was extremely helpful very courteous got my heart taken care of at a fair price. Thank you
Great dealership with fast service.
Your team is great..Derrick is a great glad you got him back!
So glad to see that waiting room down stairs, did not know it was there, last visits I had to climb those steep stairs.I don't like coming for car repairs but you have great customer service ☺️
Laylrry Paul is the best!
They exceeded my expectations. Excellent service!
Tracey saved the day! I had a nail in my tire and got a low pressure warning. I was running behind all day and had to be back and forth to Atlanta the next two days for work. I thought, "they're never going to take my vehicle but I'll try!" I walked in to attempt an appointment very hesitantly. Tracey said no problem! She got me in, patched, and out in 3 hours! I cannot thank y'all enough - saved the day in every way. My loyalty is forever with you after that experience!
Prompt service friendly staff
Terrace was awesome!
Thanks to my sales rep, Stephane, I only had to spent one hour at Heyward Allen before coming home to assess her offer. One telephone call later and I agreed to become a new Buick owner. Stephanie is very efficient, courteous, and informative. She's a delight to work with--not pushy and definitely tuned in to my interests.
Great dealership Larry Paul and sales manager helped me purchase my first dream vehicle great experience and everything is done right hard to find a dealer that cares but they are awesome and definitely recommend A+++
No Haggle No Difficulty easy to comunicate with ,promt call backs. and the truck i ordered can in sooner then expected.
Had a great truck buying experience at Heyward Allen. Everyone on the sales team were professional and helped me pick out the perfect vehicle.
Worked with a great team to help make this upgrade from a sedan to an SUV….such a pleasant experience! Great to have people who want to work with you vs against you. 100% recommend
Stephanie was so helpful! She made our car purchase so easy and streamlined! We would definitely purchase from her again!
Wow is all I can say!!!! My wife and I had a great experience here. Ken the sales guy and Chris the sale manager made the deal fun and exciting for us. We traded in our 15 Tahoe for a 18 Suburban. We worked the entire deal over the phone as we live an hour away. All we had to do was test drive and sign. The truck was what they said it was. Give us a few years and we will be looking here first again. Add the service department and Derek to the great team with you guys.
Stephanie was great, she kept me updated on the status of my truck throughout the build process. She was very knowledgeable of the vehicles features and explained them well. The sale was short and sweet.
KC was great to work with. He was able to accommodate my schedule and communicate when it was convenient for me, even after hours and on weekends. There was a small glitch when purchasing the car but the guys worked with me to find the best option to a solution. The entire experience from start to finish was enjoyable.
This dealership was great to work with. Whitney was an excellent and friendly salesperson. John with finance was great! Everyone we dealt with was friendly and treated us like family. I would highly recommend this dealership. We will be doing business with them again!
Laura and Derrick were great. Gary, one of the techs was also able to shuttle me from my office once the repairs were complete. He was personable and professional. This was my first time here after experience extremely slow response times at another local GMC Dealership. The waiting area, overall operation is larger and the snacks and drinks are a great feature. They will also detail your car after your repairs! I will be coming here for my GMC service from now on.
I really need it, fallem behind since I have been spending all my time and extra money trying to locate a Cochran Family Cemetery it getting overwhelminh
Service Adviser Derrick Compton was most helpful and went out of his way to have repairs made to meet our urgent need. He stayed overtime to notify me of of the availability of the vehicle.
Mr. Evans was courteous and got me what I needed. He did not try to talk me into anything, he was straight forward. I was in and out of the dealership in less than an hour.
Easy to work with, Gave me a good deal on the truck I wanted
I don't normally do reviews but I felt this one was necessary. My Mom who is about to turn 95 recently visited this dealership for an oil change. Her experience was one I need to share. After assistance from an employee and telling her she was about to have a Birthday and would be 95 she received the nicest gesture from this company. When she went to pay her bill she was so grateful for the kindness shown. Her bill was "zero" and HAPPY BIRTHDAY!!! I have never been there because I don't live near enough but It ...
Derrick was excellent! He kept me well informed and made sure I understood the repairs needed to my vehicle. I was in a time crunch and expressed this to Derrick. He was able to give me a diagnoses that same day! I can’t say thank you enough to Derrick and the team at Heyward Allen.
Customer service team stayed late to get payment from the warranty company
Service was great. Even though we didn't have an appointment we were seen very fast. Our truck was in and out of the shop in just 2 days. Oh and it was fixed!! plus they didn't try to over sale other services. In fact they affirmed I didn't need brakes when another shop said I needed pads. Good character and honesty.
For an entire week I was only filled with disappointments and over prices. But Stephanie eisenhart was so fast, friendly and experience I got my car within just a few days. I would recommend anyone to heyward allen motors.
Everyone seems very pleasant. Derrick was amazing. Helped me a lot. He went over and beyond. Thank you so much.
We were looking for a new Escalade and saw one available at Heyward Allen. The internet department handed us off to Stephanie who did a great job of answering questions, acquiring accessories and guiding us through the purchase process. Everyone we encountered was helpful and nice.
Stephanie was awesome! Very professional, fast and fun to work with.
My car buying experience at Heyward_Allen was a pleasant experience. Nicole and Marlo were both helpful, courteous and responsive to my needs and concerns made my visit an enjoyable one. I purchased a used Cadillac that had just arrived at the dealership and it had not been inspected or detailed. They made me aware of the condition before I visited the dealership to check it out and they made sure that it was detailed, cleaned , serviced and inspected before I returned to finalize my purchase a week later. The Sales manger(Jon Barber) was also very helpful and fair. ...
Nicole Brewer was amazing and found me the perfect SUV!! And we can’t wait to work with her when we trade! She was attentive and listened to exactly every need and concern! If you’re looking for someone that will find you a deal and make sure you love your ride, come see Nicole. She’s compassionate and a real person. She got to know us and worked with us on every detail from beginning to end. I know you’ll love getting. To know her and working with this amazing group!
Thank you so much Whitney Bush. You exceeded all of my expectations. Give Whitney a call she's a pleasure to work with. Wonderful attitude!
ASK FOR KEN AND JOHN!! Just recently got a car as graduation present, and as a young women who has never bought a car, they made me feel right at home! Brought them a price from another dealership in hopes they could match or beat it... AND THEY DID! not to mention WAY better customer service then the other dealership we were talking to. They don't try to hustle you and are honest, up front, and respond quickly! Can't recommend them enough seriously!
Excellent customer service, friendly staff, great pricing, and made the car buying experience stress/worry free. I came from over two hours away to get the vehicle and they had everything ready and waiting for me. Whitney was the best sales person I’ve dealt with and even answered questions of mine on a Sunday! Definitely going with her and Heyward Allen next time I buy a vehicle. Thank you!
Ken Evans and Jon were great to work with. I would highly recommend them both to my friends and family looking to buy a GMC.
Really great experienced
I needed a new key fob and "emergency key" for a used Camaro I had purchased a few weeks ago. In case you are not familiar with this process, it's easier to buy a house or get a top secret security clearance than it is to buy a modern key fob and physical key. The local Chevy dealership couldn't help me get it done. I'll spare you the story about that, but just FYI I would be careful trying to order parts from them. I talked to many people about this problem, but in the ...
My husband and I had the best experience at this dealership! Nicole went above and beyond with her excellent customer service!! I would highly recommend seeing Nicole as your sales person!
Good morning I know that mine not a Cadillac, but it's been.like one because I'm been through one heck of a year looking for my family deed at Cochran Creek Falls Cemetery in Dawson County GA
As Cody Grizzle of Grizzle Towing od Dahlonega, Ga and Kim Grizzle Lumpkin County Sheriff Office that I had the great honor to meet ! As my old Nissan and Jeep made many time to Old Backroad as i walked in Heyward Allen, Athen Ga i drove the same day! Thanks again
The most professional and time efficient dealership I have ever experienced. Actually loved going there!
I had a GMC recall warranty service that was covered by their service department. Very good experience for that purpose.
I am glad to share with you my success story today , when I started trading binary and forex few months ago , I really don't have the necessary tools to trade and i lost a lot until I met Mr Brett Corey who thought me all about the market psychology as he managed my account for me . Today I am grateful to him for his great offer and help because it really changed my financial situation with an investment capital of $1000 and am making $15,400 profits per week right now . If you need his help, contact him via Email:BRETTCOREYEXPERTTRADER@GMAIL....
Friendly staff. Fast service.
Tracey Collins is outstanding—always engaging and very resourceful. She is knowledgeable and makes me feel confident in her repair suggestions. I like working with Tracey, and know my GMC vehicles will be repaired or maintained up to their optimum level if Tracey is overseeing the job. An exceptional experience every time!
Whitney was great to work with. My son needed a way to go and he found an amazing Toyota truck on their lot. She came out, answered all of our questions, and took the time to explain everything. She was great to work with and definitely a 5 star person. The buying process was flawless and easy. Great, great folks! Would highly recommend her and Heyward Allen Motor Company to anyone in the market to buy a car or truck.
Ken and Sean were so nice to work with and made my experience SO easy and friendly. I dreaded going to a dealership to buy a car, but after Ken and Sean's work, I would definitely go back to THIS dealership (even though it's 5 hours away). The service department even took a look at my current GMC while I was buying a new one! They and Heyward Allen are wonderful, and I will be back in the future.
They took time to show and answer all my concerns about trucks I was interested in and I did not feel any pressure.
Stephanie was incredible! She made a most often stressful situation a really fun one! Thanks for your sense of urgency, knowing we had othe obligations today! It is all about the spice😎
Marlo with Athens GMC was absolutely awesome and took great care of us! Make sure to ask for him when buying your new vehicle!!
Our service advisor was Brian Wilson. He was very polite, helpful and professional. My wife and my experience was very pleasant. Thank you. Ron and Donna Reaves.
Stephanie Eisenhart gets 10 stars. If they had them, she worked hard to get me into the car I want and one of the best calls saleswoman I've ever seen thanks, Miss. Stephanie ❤️
Just purchased a new car and Stephanie was lovely. She shared with me the various options that were available to me but there was no pressure. Everything progressed organically. And I am very pleased.
I received a phone call from my daughter telling me that her car would not start, I am in South Georgia and could not go to her, even tho I work for a GM dealer. Luckily we have Onstar and they dispatched a wrecker to jump her off. I found Heyward Allen online and instructed her to go there. She called me less than an hour later and told me she was back on the road. Thank you to everyone that help my daughter to have a smooth transaction and to get her back on the road. If she has ...
Everyone at this dealership is top notch!! Genuinely friendly! We're very satisfied with our purchase!! Nicole was extremely helpful! Financing was a breeze! We actually spent less than an hour at the dealership! I recommend Heyward Allen for your next auto purchase!!
I was given prompt service. Everyone was professional and courtesy. I was in an out in a timely manner
All of the staff at Heyward Allen were absolutely fantastic. I had to have my transmission replaced under GM warranty. It took about a month for my service to be completed due to difficulty getting parts. I was provided two different top of the line rental cars to drive. Tracey Collins in the service department was phenomenal and constantly kept me updated on the progress of my repairs. What could have been a very stressful experience ended up being a great one. My car is repaired and driving like a new car. I will buy my next vehicle from Heyward ...
I took my 2018 Silverado up there no power steering the shop manager Donny Seymour called and gave me his opinion on what he had observed. The next day he called and had it fixed! Very good technician s up there very pleased with my service
Stephanie eisenhart is a very good listener and explains everything so it is understandable. She is was very easy to work with and doesn’t try to bully you into buying a car
Oil change
They were busy and understaffed, but they still got me out on time. Even dropped me off and picked me back up from a distance
I was very pleased with the encounters I had when dealing with the service department at Heyward Allen. I was shown much kindness and feel as if I were treated fairly.
The services provided were excellent. I have not had any problems with my vehicle since I purchased it in April.
Wonderful service! Nicole was great to work with!!! Go see her!
I bought my XT4 almost 2 years ago and I have been very satisfied with my relationship & the service I have received with Heyward Allen Cadillac. Everyone is very helpful, friendly, courteous, and very professional.